← All case studies

Fintech · In production

Uhuru Wallet: AI-assisted fintech, built for how Africa actually transacts

RoleDesign, build & operate — end to end
ChannelWhatsApp-native + web
StatusLive in production
StackAI agents · ML scoring · AWS
The challenge

Financial access without the friction

Traditional onboarding kills conversion in African markets: app downloads on limited storage, forms designed for desktop, document uploads on expensive data. Every extra step loses real customers — and back-office teams drown in the manual checks behind each application.

What we built

A wallet that onboards like a conversation

  • WhatsApp-native onboarding — customers register, verify and transact in the channel they already trust, on any phone, with no app install.
  • Conversational AI agent — a state-machine-driven agent guides each step, answers questions instantly, and hands to a human when judgement is needed.
  • ML-assisted risk scoring — automated decisioning runs behind the conversation, with an auditable methodology designed for regulatory scrutiny.
  • Double-entry ledger core — every movement balanced and traceable; operations dashboards and admin tooling built in.
  • African-condition engineering — low-bandwidth first, POPIA-aware data handling, resilient to intermittent connectivity.
Why it matters

The pattern, proven

Uhuru Wallet is our own product — which means we don't just advise on this playbook, we run it in production and live with the consequences. The same patterns (conversational onboarding, agent-assisted operations, ML decisioning with audit trails) transfer directly to lending, insurance, retail and any business that onboards and serves customers at scale.

Book a demo

Want this playbook applied to your business?

Book a 30-minute call — we'll map the conversational-AI pattern to your onboarding, support or operations.